How DocNag handles documents

• Files are encrypted before they are written to disk.
• Files are deleted 7 days after you download them, and in any case 60 days after upload. Download what you need and keep it in your own systems.
• Upload links are long random addresses. Anyone who has a link can upload to that request, so share it only with your client.
• Deleting a request removes its files immediately.
• We use your clients' email addresses only to send the requests and reminders you create.
• Our public marketing pages use DataFast analytics to count visits and see where visitors come from; it sets a cookie to recognise returning visitors. It is not loaded on client upload links, password-reset links or inside the signed-in app. When you start a paid plan, an anonymous DataFast visitor ID is attached to your checkout so we can see which channel led to the sale.
• If you subscribe to our monthly email we store your address and the time you confirmed. We send only after you click the confirmation link, and every email has a one-click unsubscribe. Unsubscribing adds your address to a suppression list so we never write again.
• Payments are processed by Polar. We never see or store card numbers.
• DocNag is a collection tool, not a long-term archive. Please don't request more than you need (for example, full Social Security numbers).

Questions, problems or deletion requests: [email protected].